7. Customer Support Providing top-notch customer support is key to creating a loyal customer base. Whether a customer has a question about a product or an issue with their order, fast and friendly customer service can turn a frustrated visitor into a satisfied, repeat customer. Key customer support features include: Live chat functionality for real-time assistance. An easy-to-find contact page with email and phone options. A comprehensive FAQ section that answers common questions about shipping, returns, and product features. Automated chatbots that can help answer basic inquiries outside of business hours. 8. Personalization and Product Recommendations Personalization is a powerful tool that can help you drive more sales. By recommending products based on a customer’s previous searches, purchases, or browsing history, you can create a more tailored shopping experience. To personalize the shopping experience: Implement a “Recently View...
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